First-ring answer
Streaming speech-to-speech, end to end. Dewey starts reasoning before the caller finishes their sentence — no four-second silences, no "please hold."
Blacksky Intelligence·An AgentOS Entity
The call center that picks up
on the first ring.
Dewey answers your phones. Inbound calls handled end to end — routing, resolving, escalating when it matters — with answers grounded in your knowledge base and a human always one warm transfer away. No hold music. No phone tree. No bad days.
inbound call→
listen→
retrieve & reason→
answer→
resolve or hand off
How it works
A phone agent that actually knows things
Dewey isn't an IVR with better manners. Every answer is grounded in your knowledge base through Prism, our AI-native database — and when the data isn't there, he says so instead of improvising.
Grounded answers
Every substantive answer is retrieved from your policies and procedures, with the source cited on the call record. No hallucinated refund policies.
Honest uncertainty
When retrieval is thin or contradictory, Dewey's confidence mapping catches it — he tells the caller he's not sure and offers a human, never a confident guess.
Caller memory
Repeat callers don't start from zero. Dewey remembers open issues, prior resolutions, and stated preferences across calls.
Every call on the record
Full transcripts — diarized, cleaned, tagged with intent and outcome. Your QA team reads records, not recollections.
Built on AgentOS
Dewey is an entity on the same kernel as Maurice and Judy — swappable telephony adapters, versioned cells, no bespoke infrastructure to maintain.
Escalation
Uncertainty goes up, never around
Sensitive actions — disputes, shutoffs, vulnerable callers, anything irreversible — route to a human by default. And when Dewey hands off, it's a warm transfer: your agent receives the transcript-so-far and an intent summary, so the caller never repeats themselves. Dewey resolves the routine queue; your people handle the calls that actually need them.
About
Why we built Dewey
Nobody staffs a call center for 3am, and nobody enjoys the phone tree that covers for it. Call queues are where customer trust goes to die — long waits, dropped context, scripted answers that don't answer. Dewey exists because the routine 80% of a call queue is a retrieval problem, not a staffing problem. He's part of the Blacksky Intelligence fleet: an entity built on AgentOS, alongside Maurice (sales) and Judy (civic) — same kernel, same discipline about saying "I don't know."
Get started
Put Dewey on your phones
We start small on purpose: one slice of your call queue, 30 days, and a hard metric on wait time and resolution. Tell us about your queue and we'll take it from there.